Last updated: 29 May 2025
Appreciate your purchase at cruiseoncall.com.
Setting off on a cruise is an exciting adventure, but it’s important to be aware of the different cancellation policies across cruise lines to avoid surprises. Generally, cruise lines follow a tiered cancellation fee schedule that becomes stricter as the departure date gets closer. For example, some allow cancellations up to three months before sailing with little or no charge, while others may apply fees right from the time of booking. As the sailing date nears, cancellation fees often increase and can sometimes reach the full cost of the booking if canceled within 30 days of departure. Moreover, any changes made to your reservation during the penalty period may also trigger additional charges.
Cruise cancellation policies vary depending on the cruise line, duration, and fare type. To navigate these differences, it’s essential to carefully review the specific terms and conditions of your chosen cruise line before booking. Additionally, purchasing travel insurance is highly recommended to protect against unexpected events. For a comprehensive overview of cancellation policies from major cruise lines, cruiseoncall.com provides detailed resources to help you make well-informed decisions.
Cancellation fees are typically based on the timing of your cancellation. Depending on when and where you book, guests may be charged a percentage of the total fare. For example, cancellations made within 30 days of departure often incur a 100% fee, while those made 121 to 150 days before departure usually face a lower penalty.
For the most accurate details and cancellation charges, it's recommended to consult the official Azamara website, as fees vary by region and booking type.
Varies depending on the cruise duration and booking type. For cruises lasting up to 5 days, cancellations made 75–56 days before departure may incur a deposit charge. As the departure date approaches, fees escalate from 50% to 100% of the total fare. For cruises of 6 days or longer, a similar fee structure applies, with cancellations made 14 days or less before departure resulting in a 100% penalty. Certain promotional fares, such as Early Saver and Pack & Go, require non-refundable deposits and are subject to specific cancellation terms. For comprehensive details, please refer to Carnival's official cancellation policy.
Celebrity Cruises’ cancellation policy imposes increasing penalties the closer you cancel to the departure date. For refundable fare bookings, cancellation fees rise progressively and reach 100% if canceled within 14 days of sailing. Additionally, non-refundable deposits and certain promotional fares may affect your refund eligibility. Since fees vary based on the cruise duration and booking type, it’s essential to review the specific policy related to your reservation.
Celestyal Cruises' cancellation policy is structured as follows:
Additionally, modifying your cruise dates is treated as a cancellation, subjecting you to the same penalties.
Crystal Cruises’ cancellation fees depend on both the number of days prior to departure and the length of the cruise. Penalties increase as the sailing date gets closer, with the highest fees typically applying within 50 days of departure. Non-refundable deposits may also be required, and modifying a booking can result in administrative charges. Specific terms can vary based on the cruise type, promotions, or special offers.
Disney Cruise Line’s cancellation fees vary according to the number of days before departure and the length of the cruise. Penalties increase as the sailing date nears, with the highest fees typically charged for cancellations made within 14 days of departure. Non-refundable deposits may apply, and changes to bookings can incur administrative fees. Specific terms may differ based on the cruise type, promotional offers, or special deals.
Explora Journeys offers a flexible cancellation policy, allowing guests to cancel their bookings within 10 days of creation without incurring any fees, provided the booking was made more than 365 days prior to the departure date. Beyond this grace period, cancellation fees increase as the departure date approaches, varying based on the suite category. If the company cancels the journey due to force majeure or insufficient enrollment, guests are entitled to a full refund or the option to rebook another journey.
Holland America Line’s cancellation fees depend on how many days before departure the cancellation occurs and the length of the cruise. Penalties increase as the sailing date gets closer, with the highest charges typically applied for cancellations made within 30 days of departure. Non-refundable deposits may also apply, and modifying a booking can result in administrative fees. Specific terms can vary depending on the cruise type, promotions, or special offers.
Hurtigruten's cancellation fees are structured based on the number of days before departure and the cruise duration. The penalties increase as the sailing date approaches, with the highest charges applicable within 14 days of departure. Additionally, non-refundable deposits may apply, and changing a booking can incur administrative fees. Specific conditions may vary depending on the cruise type, promotions, or special offers.
Refund requests may be denied due to several reasons, including non-compliance with the service provider's policies, missing documentation, or requests made after the stipulated time frame. Understanding these reasons can help in addressing issues proactively.
Refund processing times may vary depending on factors such as high request volumes, verification steps, or technical difficulties. To stay updated on your refund status, it’s recommended to keep in regular contact with the service provider.
Cancellation and refund policies can vary significantly between service providers. It's essential to review the specific terms and conditions of your booking to understand your rights and liability.
cruiseoncall.com reserves the right to update or change this Cancellation Policy at any time, with changes taking effect immediately upon posting on our website. We encourage you to review this policy regularly to stay informed of any updates.
If you have any questions regarding our Cancellation Policy, our Support team is available 24/7 to assist you. Please contact us at:
